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	<title>Comments on: Why CRM?</title>
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		<title>By: jenCruz</title>
		<link>http://www.crm-guru.com/why-crm.php/comment-page-1#comment-606</link>
		<dc:creator>jenCruz</dc:creator>
		<pubDate>Mon, 22 Nov 2010 08:49:33 +0000</pubDate>
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		<description>very well constructed post.  CRM&#039;s are known to be reliable, that what we have notice here on our &lt;a href=&quot;http://www.724care.com/&quot; rel=&quot;nofollow&quot;&gt;Call center&lt;/a&gt;.  Been using for CRM&#039;s for a long time already.</description>
		<content:encoded><![CDATA[<p>very well constructed post.  CRM&#8217;s are known to be reliable, that what we have notice here on our <a href="http://www.724care.com/" rel="nofollow">Call center</a>.  Been using for CRM&#8217;s for a long time already.</p>
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		<title>By: madhu</title>
		<link>http://www.crm-guru.com/why-crm.php/comment-page-1#comment-486</link>
		<dc:creator>madhu</dc:creator>
		<pubDate>Thu, 12 Jun 2008 05:24:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.crm-guru.com/why-crm.php#comment-486</guid>
		<description>CRM is a strategy, better CRM implementation are part of a business strategy to enhance customer experience, customer loyalty and customer retention, increase employee productivity, and streamline business processes, increase sales and profits.</description>
		<content:encoded><![CDATA[<p>CRM is a strategy, better CRM implementation are part of a business strategy to enhance customer experience, customer loyalty and customer retention, increase employee productivity, and streamline business processes, increase sales and profits.</p>
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		<title>By: Shell Smith</title>
		<link>http://www.crm-guru.com/why-crm.php/comment-page-1#comment-480</link>
		<dc:creator>Shell Smith</dc:creator>
		<pubDate>Tue, 03 Jun 2008 22:30:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.crm-guru.com/why-crm.php#comment-480</guid>
		<description>I like how you mentioned CRM will &quot;become even more valuable in todayâ€™s uncertain economy.&quot; I totally agree.  I ran across an &lt;a href=&quot;http://mshare.net/news/mshare-news-04102008.html&quot; title=&quot;interview&quot; rel=&quot;nofollow&quot;&gt;interview&lt;/a&gt; that talked about just that.  The president of Mindshare (a customer service company) talks with Fox about just what you are stressing in this article.</description>
		<content:encoded><![CDATA[<p>I like how you mentioned CRM will &#8220;become even more valuable in todayâ€™s uncertain economy.&#8221; I totally agree.  I ran across an <a href="http://mshare.net/news/mshare-news-04102008.html" title="interview" rel="nofollow">interview</a> that talked about just that.  The president of Mindshare (a customer service company) talks with Fox about just what you are stressing in this article.</p>
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		<title>By: Glenn</title>
		<link>http://www.crm-guru.com/why-crm.php/comment-page-1#comment-479</link>
		<dc:creator>Glenn</dc:creator>
		<pubDate>Thu, 29 May 2008 14:33:43 +0000</pubDate>
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		<description>It&#039;s important to remember that the software is only a tool, it is not synonymous with CRM. When you say &quot;CRM&quot; think &quot;philosophy&quot; or &quot;business strategy.&quot; When you say &quot;CRM software&quot; you are only talking about the software itself.

The most important part of successful CRM implementation is getting the humans in your business to engage in CRM as a philosophy and to use the software as a tool.</description>
		<content:encoded><![CDATA[<p>It&#8217;s important to remember that the software is only a tool, it is not synonymous with CRM. When you say &#8220;CRM&#8221; think &#8220;philosophy&#8221; or &#8220;business strategy.&#8221; When you say &#8220;CRM software&#8221; you are only talking about the software itself.</p>
<p>The most important part of successful CRM implementation is getting the humans in your business to engage in CRM as a philosophy and to use the software as a tool.</p>
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