http://www.crm-guru.com/the-big-crm-challenge-understanding-churn.php Your Source For CRM News and CRM Information Thu, 21 Jul 2011 17:49:24 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.crm-guru.com/the-big-crm-challenge-understanding-churn.php/comment-page-1#comment-50 Terry Mitchell Thu, 02 Feb 2006 18:12:43 +0000 http://crm-guru.com/the-big-crm-challenge-understanding-churn.php#comment-50 I think many companies are self-defeating, in that they focus so much on profit that they forget about their customers, who made that profit possible in the first place. I think many companies are self-defeating, in that they focus so much on profit that they forget about their customers, who made that profit possible in the first place.

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