By Sharla SikesIt may seem like we’ve talked about Web 2.0 ad nauseum, but that’s because it’s a hot topic in the world of customer relationship management. And there are a lot of ways it can benefit businesses of all sizes, too. Today’s question: Should you add a customer module to your CRM system?

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By Sharla Sikes We’ve just taken a look at how simply being aware of possible threats to CRM system security can help foil phishing attacks, but there’s a lot more involved with the security equation. Technological security measures will boost user awareness into a complete security strategy.

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By Sharla Sikes Jigsaw, a data provider, just announced it would be offering free company contact data. Call the Open Data Initiative, Jigsaw’s free data is available in file formats compatible with Salesforce, SugarCRM, Oracle CRM On Demand, Entellium, Maximizer, Sage’s ACT, Landslide and NetSuite.

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