Comments on: Should You Add a Customer Module?

By: Sung Hudack

Sung Hudack — Thu, 23 Jun 2011 12:13:06 +0000

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By: vopaysr

vopaysr — Wed, 09 Mar 2011 22:18:05 +0000

By: jenCruz

jenCruz — Mon, 22 Nov 2010 08:06:13 +0000

Sometimes it would be better to not complicate things and make it data synchronized.
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Call center

By: CRM Outsiders » Blog Archive » The “Customer Module” - A Fast Track to CRM 2.0?

Thu, 04 Dec 2008 00:20:27 +0000

[...] This is much different than your existing “Accounts” module – and does more to gather more free flowing data rather than exact transaction details. There’s a decent explanation and argument for it here. [...]

By: estewart6

estewart6 — Thu, 26 Jun 2008 20:59:21 +0000

Have you ever read the book "Delivering and Measuring Customer Service?" Written by Rich Hanks and it talks a lot about that and has great insights. Worth a read.