“Go with on-demand CRM” has been the message most people have seen in the past few years by on-demand trailblazers like salesforce.com. As there are many strong reasons to go with an on-demand solution, there are also some downsides one needs to consider before making a decision. Richard Smith Vice President of CRM strategy, put [...]

I’m not one to usually plug Oracle (Siebel) products, but in this case there’s a decent white paper available to download for free. All you need to do is fill out a looong form and they’ll email you a link to the report. I’d provide a direct link if I could but you know I [...]

The key factors that decide the appropriateness of a CRM deployment, whether on-site or hosted include the amount of integration required, customer processes, and the extent of operations required for a fruitful customer interaction. An on-demand solution can be useful in scenarios where customer relationships are managed largely by the sales department which functions more [...]

A tremendous amount of confusion exists about the comparative value of on-demand versus on-premise CRM software. On-demand CRM is fundamentally a deployment option, with attributes that make it a suitable option for some businesses, but many companies are unsure about whether or not it is appropriate for them. The answer, as you might expect, is [...]