Still paying hundreds of thousands of dollars on hardware, labor and maintenance for in-house customer relationship management systems? Hosted CRM is not a new concept, but more and more companies are deploying the software to pump up their sales operations.

Those companies are finding cost savings in reduced maintenance fees and deployment times. [...]

I’ve already talked about what’s ahead for CRM in 2007 in a previous post but failed to recognize what was accomplished in 2006. Better late than never right? Despite being well underway into 2007 I felt this list was worth mentioning.
An anonymous author for SearchCRM put together this article and starts it off with [...]

If you have absolutely no tool in place to track customers’ interactions, you need a CRM system. If you do have a tool in place but are not satisfied with it, take a good look at it before deciding to start over. Why?

Problems that appear to
be tool problems may stem from other causes.
Implementing
a new [...]

Businesses need to understand good customer service does not
begin or end with the purchase of a CRM (customer relationship
management) solution, according to Gartner.

It may seem obvious but too many companies are failing to
understand the complexity of the good customer service jigsaw in which
technology is just one–albeit important–piece.
"More than 70 percent of CEOs currently rank building [...]

Being tasked to evaluate and select a CRM system can be difficult and intimidating. Should I select an in-house system? How about a hosted solution? Your boss depends on you to pick the best solution for your company but you don’t know where to start.
According to Matthew Crook, CEO at SalesCentric, there are 8 [...]

For any successful company, Customer Relationship Management (CRM)
is one of the most important factors in customer acquisition. It not
only consists of building extensive relationships with customers and
other businesses, but it also allows a company to find out how their
product is viewed by their audiences.
In order to have a
successful product, a business must have a great [...]

One of the most basic of tools that every internet marketer needs to
utilize is the autoresponder. If you are trying to make money on the
internet and you’re not using an autoresponder, you are really missing
the mark. This article will describe the essentials of an autoresponder
and how you can use one to help you succeed in [...]

Here’s another great post by Denis Pombriant making his predictions for CRM in 2007. He first talks about how the economy plays a big role in what’s to come and then goes into how he sees the on-demand CRM market continuing to blossom. Another interesting comment was that these companies need come up with more [...]

Quick growth within a company is usually a blend of good news and bad
news. The benefit is that the enterprise is successful, and increased
hiring and beefed-up operations are an indications of momentum.

But there can be growing pains, as well. If an enterprise hasn’t
anticipated more employees or planned more robust strategies, it can be
tough for [...]

A role-based security plan for your
company’s customer relationship management software needs to fit in
with larger company guidelines dictating customer privacy, says NeoCase
Software’s Herve Pluche. He advises companies to map existing business
processes and compliance requirements, and adopt current practices as a
starting point.
In a CRM database, each record has numerous fields that may include
confidential information, not just [...]