I had the pleasure of sitting down with a very talented ex-salesforce.com director yesterday and spoke to him about his experiences at salesforce and what he’s been doing since.
Aaron Ross was a four year veteran at salesforce.com and saw the company grow from 300 to over 2,000 employees. While he was there, he built a […]

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Ever wonder what your previous CRM co-workers are up to? With sites like LinkedIn and Facebook, it’s becoming more and more easy to keep in touch with your past co-workers. These sites are great but there’s something they don’t have — ex-employee groups which allow you to network with just your previous co-workers.
The good news […]

Looking for a good blog about Microsoft Dynamics CRM? Well, the CRM Lady provides some great information in detail including her “shared tips and tidbits from the field on Microsoft Dynamics CRM”.
Having installation issues? How about a conflict with your anti-virus software? CRM Lady knows the answers and her site is a great resource for […]

For those of you who are looking for a cost-effective online CRM solution, I’d like to introduce Zoho CRM. It’s a powerful on-demand CRM system that is very comparable to salesforce.com without the large price tag.
Their site is very easy to traverse and read about their product features. My favorite part is you only need […]

Ready to voice your opinion about your CRM system? CompareCRM.com recently launched a CRM review tool where you can share your good and or bad experiences with CRM.
The site claims all reviews will be read and posted within 7-10 business days assuming it gets approved. Once the reviews build up over time, it’ll be a […]

All sales people should have a load of leads/prospects sitting in their queue just waiting for them to call down on. Your typical sale person of course cherry picks the juiciest-looking leads (usually big companies, large annual revenue, etc) and calls them first.
I’d do the same because those deals (if closed) payout the largest commission. […]

Frank Dazerton for the CRM Lowdown wrote about the most important things you need to know about CRM. His list includes 5 key points you need to consider when understanding or planning to buy CRM.

It’s all about the customer
On-demand is the way to go
Customer Relationship Management is not just software
Understand all CRM vendors
The best CRM […]

It’s surprising to me that most enterprise CRM companies are still living in the dark ages à la Web 1.0. Little do they realize that web 2.0 is here and how companies do business has drastically changed.
On demand CRM was nothing more than an idea back in 1998 before Siebel Systems was the first to […]

I came across this article on CRM Today written by Philippe Gaillard, President & CEO, Neocase. He brings up some good points about how important the “C” (Customer) is since most companies implementing CRM are more focused on just acquiring more customers.
A fundamental goal of CRM is to improve long-term growth and profitability through a […]