Entellium just announced it’s going to release a “gamer influenced design” which is intended to create a CRM application that is both rewarding and challenging for salespeople. This new version which is due out in May, is called “Rave CRM“. I think Entellium has the right idea and is definitely thinking outside the box, but [...]

It’s hard to believe that it’s time to make predictions for the year ahead — it feels like I just finished that job, but here we are again. I dug up my 2006 predictions and was amazed at how close some of them were. The lesson I derive here is that I must not have [...]

For the past several years, I’ve been writing annual predictions for the CRM industry. It’s all been good fun and forces me to sit down once a year and think about important developments. How did I do last year? Judge for yourself by reading my CRM Industry Predictions for 2005. It’s far easier to write [...]

A recent post by Scott Jones in regards to my article "CRM Buying Cost Basics" really hammers home a great point. You can buy the greatest software available but without the right implementation and user adoption, it’s almost worthless. Scott Jones: David … you make an important point here that my partners over at Accenture [...]