Comments on: CRM vs SFA – What’s the Difference? http://www.crm-guru.com/crm-vs-sfa-whats-the-difference.php Your Source For CRM News and CRM Information Thu, 21 Jul 2011 17:49:24 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Scott Gingrich http://www.crm-guru.com/crm-vs-sfa-whats-the-difference.php/comment-page-1#comment-18 Scott Gingrich Mon, 30 Jan 2006 22:00:03 +0000 http://crm-guru.com/crm-vs-sfa-whats-the-difference.php#comment-18 Good post...a further distinction is: "CRM is first and foremost a business philosophy to create and sustain long-term, profitable customer relationships. It’s a business philosophy. CRM technology exists as a tool that helps us with that philosophy." Good post…a further distinction is: “CRM is first and foremost a business philosophy to create and sustain long-term, profitable customer relationships. It’s a business philosophy. CRM technology exists as a tool that helps us with that philosophy.”

]]> By: Diana Terrones http://www.crm-guru.com/crm-vs-sfa-whats-the-difference.php/comment-page-1#comment-19 Diana Terrones Thu, 30 Jun 2005 01:34:04 +0000 http://crm-guru.com/crm-vs-sfa-whats-the-difference.php#comment-19 Generally I agree with the distrinction made here between SFA and CRM. However, this is an arbitrary divide. NetSuite provides both CRM and SFA and in doing so there is no distinction in the system when you are working with SFA and CRM. Therefore when managing a pipeline I can drill down to see each of the potential customers and identify what needs doing to satisfy each of the potential customers' needs. There really need not be a division there. Generally I agree with the distrinction made here between SFA and CRM. However, this is an arbitrary divide. NetSuite provides both CRM and SFA and in doing so there is no distinction in the system when you are working with SFA and CRM. Therefore when managing a pipeline I can drill down to see each of the potential customers and identify what needs doing to satisfy each of the potential customers’ needs. There really need not be a division there.

]]> By: Joe Shultz http://www.crm-guru.com/crm-vs-sfa-whats-the-difference.php/comment-page-1#comment-20 Joe Shultz Fri, 24 Jun 2005 20:43:22 +0000 http://crm-guru.com/crm-vs-sfa-whats-the-difference.php#comment-20 This is a great article David. I was pretty unclear on the differences until now. I've heard salesforce.com is a great CRM solution. Siebel has gotten really bad customer reviews so I'm staying clear of them. Thanks again. Joe This is a great article David. I was pretty unclear on the differences until now. I’ve heard salesforce.com is a great CRM solution. Siebel has gotten really bad customer reviews so I’m staying clear of them. Thanks again.

Joe

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