Mobile CRM is finally catching on — according to this interesting article on CRM Daily about how mobile CRM is becoming more popular than ever and six tips for making sure your sales team is successful.
We all know it’s always been a problem for sales reps and
service reps in the field trying to access […]

For any successful company, Customer Relationship Management (CRM)
is one of the most important factors in customer acquisition. It not
only consists of building extensive relationships with customers and
other businesses, but it also allows a company to find out how their
product is viewed by their audiences.
In order to have a
successful product, a business must have a great […]

One of the most basic of tools that every internet marketer needs to
utilize is the autoresponder. If you are trying to make money on the
internet and you’re not using an autoresponder, you are really missing
the mark. This article will describe the essentials of an autoresponder
and how you can use one to help you succeed in […]

The primary reasons that sales managers fail is that they don’t know
how to manage their people, and they don’t manage a highly effective
selling processes. Just as an engineering manager needs to be a pretty
competent engineer, so does a sales manager need to be a pretty
competent salesperson. However, in both cases, their primary
responsibility is to […]

Here’s another great post by Denis Pombriant making his predictions for CRM in 2007. He first talks about how the economy plays a big role in what’s to come and then goes into how he sees the on-demand CRM market continuing to blossom. Another interesting comment was that these companies need come up with more […]

Quick growth within a company is usually a blend of good news and bad
news. The benefit is that the enterprise is successful, and increased
hiring and beefed-up operations are an indications of momentum.

But there can be growing pains, as well. If an enterprise hasn’t
anticipated more employees or planned more robust strategies, it can be
tough for […]

You know the argument: SaaS applications are great for green field
deployments, but difficult or risky to integrate with those legacy
applications where all the really important data lives.

With its recent announcement of ApexConnect, an integration tool to
connect on-demand applications to back-end systems, analysts say
Salesforce.com has moved to stuff that bogeyman back in the closet and
has […]

In 2005, just a week after announcing its plans to acquire CRM giant Siebel Systems Inc., Oracle Corp. executives took to the stage at the annual OpenWorld conference and pledged to continue to support and develop Siebel’s successful Software as a Service (SaaS) offering Siebel OnDemand.
It was an easy decision. While Siebel was struggling in […]

It’s hard to believe that it’s time to make
predictions for the year ahead — it feels like I just finished that
job, but here we are again. I dug up my 2006 predictions and was amazed
at how close some of them were. The lesson I derive here is that I must
not have been trying hard enough.
The […]

A role-based security plan for your
company’s customer relationship management software needs to fit in
with larger company guidelines dictating customer privacy, says NeoCase
Software’s Herve Pluche. He advises companies to map existing business
processes and compliance requirements, and adopt current practices as a
starting point.
In a CRM database, each record has numerous fields that may include
confidential information, not just […]