Unfortunately, many companies are keen to start a CRM program, yet woefully underestimate the cost. With IT budgets being slashed in many companies, your business might not be able to implement CRM without very careful planning. By following the three steps below, you can save a tremendous amount of money on your new CRM program. [...]

In my first review of Entellium’s eSalesForce free “test drive” I wasn’t able to actually view their product because a live demo didn’t exist. Since then, Entellium has released a trial without having to speak with a sales rep which finally brings them almost up to par with other CRM vendors who have offered a [...]

Having been a freelancer myself, I know how important it is to have a nice set of tools in your tool belt. CRM is a loosely used term today for what’s better known as customer relationship management. How do you explain that to friends or family though? “Yes, I work in CRM”. It’s easier and [...]

There are lots of great articles out there regarding Sales Force Automation but it’s hard to know where to go to find them all. I recently came across and great post at Inside CRM with a list of 100+ links and resources regarding SFA. The article is titled, “The Ultimate Guide to Sales Force Automation: [...]

Small business expert Gene Marks puts on a help desk webinar every other month. Here are the details for this months webinar: If you’re in the market for new software for your help/service desk and want to take a look at the top applications available today, then you’ll be interested in attending: The Penny Pincher’s [...]

When the Abacus was going through its ‘trough of disillusionment’ in the early accountancy sweatshops of 2007 BC, a visionary Babylonian evangelized to his disenfranchised followers that soon it would be used to establish the true square root of two. He was right and they fell in line behind him. I forget his name now [...]

Here’s an interesting post I read on the CRM Today site. It’s written by Rick Enrico, Founder, President & CEO, Juice Media Worldwide, LLC. One of the hottest trends in e-Commerce and retail marketing is the adaptation of Web 2.0 applications like blogs, wikis, video, RSS, widgets and podcasting into the marketing and customer relationship [...]

If you haven’t already heard, the CRM Excellence conference is coming to Virginia in July. This year CRMBlogger has partnered with ASMIweb and will be sponsoring the event so look for our logo on the event brochure cover and other placement throughout the event! CRM Excellence 2007 is the event of the year for the [...]

Having just written about why Richard thinks on-premise CRM is better than on demand CRM, it’s time to talk about the opposite from Eric’s point of view. Eric favors on-demand CRM and goes on to explain the key benefits. A common belief is that on the man systems are unable to integrate with companies existing [...]

“Go with on-demand CRM” has been the message most people have seen in the past few years by on-demand trailblazers like salesforce.com. As there are many strong reasons to go with an on-demand solution, there are also some downsides one needs to consider before making a decision. Richard Smith Vice President of CRM strategy, put [...]