It’s hard to believe that it’s time to make
predictions for the year ahead — it feels like I just finished that
job, but here we are again. I dug up my 2006 predictions and was amazed
at how close some of them were. The lesson I derive here is that I must
not have been trying hard enough.
The [...]

A role-based security plan for your
company’s customer relationship management software needs to fit in
with larger company guidelines dictating customer privacy, says NeoCase
Software’s Herve Pluche. He advises companies to map existing business
processes and compliance requirements, and adopt current practices as a
starting point.
In a CRM database, each record has numerous fields that may include
confidential information, not just [...]

Continuing its effort to reduce the cost and complexity of linking its
hosted CRM software to other applications, Salesforce.com Inc. recently
announced a series of additional integration capabilities.

The San Francisco-based vendor said it plans to offer a set of packaged
connectors for tying its customer relationship management tools to
Oracle Corp.’s E-Business Suite 11i back-office applications.

The Oracle [...]