It’s hard to believe that it’s time to make predictions for the year ahead — it feels like I just finished that job, but here we are again. I dug up my 2006 predictions and was amazed at how close some of them were. The lesson I derive here is that I must not have [...]

A role-based security plan for your company’s customer relationship management software needs to fit in with larger company guidelines dictating customer privacy, says NeoCase Software’s Herve Pluche. He advises companies to map existing business processes and compliance requirements, and adopt current practices as a starting point. In a CRM database, each record has numerous fields [...]

Continuing its effort to reduce the cost and complexity of linking its hosted CRM software to other applications, Salesforce.com Inc. recently announced a series of additional integration capabilities. The San Francisco-based vendor said it plans to offer a set of packaged connectors for tying its customer relationship management tools to Oracle Corp.’s E-Business Suite 11i [...]