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CRM a Big Part of Technology in the Business World

Posted by ssikes on Wednesday, July 2nd 2008   

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2
Jul

Filed under: CRM Success     Tags: crm, michael kraft, small business, technology, transitional technology
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Software-as-a-Service Provides Affordable Solutions for Small Business

Posted by ssikes on Friday, June 27th 2008   

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27
Jun

By Sharla Sikes

Software applications that can be accessed via the Internet are growing in popularity, and it’s not hard to see why. With the applications available on a pay-per-use basis or even free, businesses—especially small and medium businesses—can find a cost solution that fits.

Businesses can take advantage of the provider’s secure server and avoid buying software and installing it on company servers. …click here to read more

Filed under: CRM Success     Tags: , crm, Gartner Research, Google, Microsoft, small business, software as a service
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Should You Add a Customer Module?

Posted by ssikes on Tuesday, June 24th 2008   

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24
Jun

By Sharla SikesIt may seem like we’ve talked about Web 2.0 ad nauseum, but that’s because it’s a hot topic in the world of customer relationship management. And there are a lot of ways it can benefit businesses of all sizes, too.

Today’s question: Should you add a customer module to your CRM system? …click here to read more

Filed under: CRM Implementation     Tags: crm, CRM 2.0, customer module, Denis Pombriant, DestinationCRM, web 2.0
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Security 2.0 With Web 2.0

Posted by ssikes on Thursday, June 19th 2008   

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19
Jun

By Sharla Sikes

We’ve just taken a look at how simply being aware of possible threats to CRM system security can help foil phishing attacks, but there’s a lot more involved with the security equation.

Technological security measures will boost user awareness into a complete security strategy. …click here to read more

Filed under: CRM Implementation     Tags: crm, firewall, JavaScript, NoScript, plug in, proxy server, security, web 2.0
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Security and Web 2.0 CRM

Posted by ssikes on Thursday, June 19th 2008   

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19
Jun

By Sharla Sikes

Web 2.0 is so, like right now.

Rick Cook at InsideCRM.com calls it a “catchphrase that many new technologies use to make the Web appear a friendlier, more powerful place and help users be more productive.”

Productive, yes; but how about vulnerable? …click here to read more

Filed under: CRM Implementation     Tags: attacks, crm, Inside CRM, malware, phishing, Rick Cook, security
1 Comment   

More Than Just CRM

Posted by ssikes on Thursday, June 12th 2008   

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12
Jun

By Sharla Sikes

Within the complex world of customer relationship management, categories have emerged to further define the concept. …click here to read more

Filed under: CRM Implementation     Tags: business, crm, CRM 2.0, InsideCRM, interaction, Paul Greenberg, sales, VRM
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CRM Not a Priority for Some?

Posted by ssikes on Monday, June 9th 2008   

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9
Jun

By Sharla Sikes

Today’s tough economy has made it more important than ever that businesses build close relationships with their customers.

Some companies haven’t caught on yet, though.  …click here to read more

Filed under: CRM Failures     Tags: contact center, crm, decline, dimension data
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Open Data Initiative

Posted by ssikes on Thursday, June 5th 2008   

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5
Jun

By Sharla Sikes

Jigsaw, a data provider, just announced it would be offering free company contact data.

Call the Open Data Initiative, Jigsaw’s free data is available in file formats compatible with Salesforce, SugarCRM, Oracle CRM On Demand, Entellium, Maximizer, Sage’s ACT, Landslide and NetSuite. …click here to read more

Filed under: CRM News     Tags: company contacts, crm, database, Jigsaw, open data initiative, open source, web 2.0
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Ensure CRM Success

Posted by ssikes on Tuesday, June 3rd 2008   

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3
Jun

By Sharla Sikes

It’s pretty tough to jump right into customer relationship management software and see immediate results, but there are things you can do to make sure you’re set up for the best possible results.

Merrell Ligons shares a few tips to get your system going in the right direction from the start. …click here to read more

Filed under: CRM Success     Tags: crm, data, Merrell Ligons, sales, success
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Getting the Most from CRM Analytics

Posted by ssikes on Thursday, May 29th 2008   

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29
May

By Sharla Sikes

We’ve established that customer relationship management has become if not a necessity, then at least a powerful tool in today’s sales world.

So let’s say you’ve got your CRM system set up, and you want to make sure you’re getting the most function out of your investment. …click here to read more

Filed under: CRM Implementation     Tags: crm, customer relationship management, data mining, database, sales, spreadsheet, text mining
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